At Asha Financial Services, our commitment is to provide exceptional financial advisory and service delivery. This Refund Policy outlines the conditions under which refunds may be issued for services rendered. Please note that our services primarily involve advisory, processing fees, and subscriptions, and do not pertain to investment losses, as investment performance is subject to market risks. Refunds for advisory fees or service charges will be considered on a case-by-case basis, typically if there has been a demonstrable service error on our part or a clear failure to deliver the agreed-upon service as per our engagement terms. We strive for client satisfaction and will address all refund requests fairly and promptly.
To initiate a refund request, please contact our client support team within 7 days of the service payment date, providing a detailed explanation of your concern and any supporting documentation. Our team will review your request thoroughly, which may involve an internal investigation into the service delivery. If a refund is approved, the amount will be processed back to the original payment method within 15 business days. Please be aware that certain non-refundable charges, such as third-party transaction fees or charges for services already fully consumed (e.g., completed advisory sessions), may be deducted from the refund amount. Our aim is always to resolve any issues to your satisfaction, ensuring fairness and transparency in all our dealings.
This policy applies specifically to service fees and charges levied by Asha Financial Services and does not cover market-related losses on investments made through our platform or on our advice. Investment decisions inherently carry risks, and past performance is not indicative of future results. We encourage all clients to understand the nature of their investments and the associated risks. For any clarifications regarding this Refund Policy or specific service terms, please do not hesitate to reach out to our customer service representatives, who are dedicated to assisting you with clear and comprehensive information. Your understanding and trust are invaluable to us.
